Hi Caitlin just wanted to say thanks very much!! The guys were great and I very very much appreciate keeping me in the loop and meeting people at the event too. Took a photo of the guys with my car and I'll post it on my Instagram too :)
Jacqui, Kendra, Walter, Chevy and Phil,
Congratulations on an extremely successful Molson Indy 2001. Player’s Ltd. would like to thank everyone at TFX International for their contribution to an extremely successful Molson Indy Toronto. Your company’s impeccable level of service was a key ingredient to the success of Player’s on-site exposure. Each contact point with TFX, from order placement to dispatch to follow-up phone calls as well as the on-site handling of our race cars, was outstanding and is considered by Team Player’s to be an industry leader. Your drivers showed incredible patience and care when handling our vehicles, and every request was met with polite and courteous action. We look forward to building on this success in Vancouver as well as subsequent events in the near future. Yours truly,
I know that all of us in business usually only hear from clients when they are dissatisfied, but your driver Jeff, delivered my ’39 Ford and ’56 Ford Pickup today and I just wanted to express my compliments on how Jeff handled the whole procedure beginning with several phone calls the day before delivery to confirm his intended delivery schedule etc. Jeff not only has great communication skills but he was most professional in the way he handled the cars, the way he conducted himself and the courteous manner exhibited by him during the delivery process . . . he represents your company well! '
Keep This Guy!
To Wally and all the staff at TFX International,
You know I recently attended a seminar on customer relationships, put on by a guy named Ron Morris. He wrote a book called The Power of Wow. The first question he asked the group was, "How many companies that you have had dealings with on a personal or professional level have you walked away from and said, 'Wow, that service was unbelievable'?" The only one company I could honestly say that about was West Jet…that is until I had my first dealings with TFX. Wally, all I can say about your organization is wow! Your level of customer service and placing the customer first is off the charts. I just wanted to pass this note on to say thank you for being such a great organization to do business with. Keep up the good work. I truly enjoy dealing with companies like TFX.
Thank you and all involved within your organization for successfully bringing the Lamborghini Countach to us! We are thrilled to receive it.
And for those that might have wondered, the color is called Rosso Perlato, or Red Pearl. It is a factory Lamborghini color of which I am told only 4 were painted this way.
Good Morning Brandi & Cindy.
Folks, just wanted to drop a quick comment about the experience with the pickup and delivery on this car. As Adam is aware I have had several cars moved with your firm and some outside of your company. There were some special issues with this car as it was my Fathers and it had sat for several months without running. Your team handled the situation professionally right from the pick-up point all the way through to the loading on my trailer. Please forward on my many thanks to the team for a perfect execution and leaving a customer feeling the value in the service you provide.
Monday morning, anytime is perfect. The concierge of the condominium is in charge of receiving the car. He has done that before.
P.S. I have been your satisfied customer for many years, since I started to ship my car, instead of driving it. TK of MVL Leasing recommended your company. I also like your trucks!!!!!
I just wanted to drop you a note and thank you for the outstanding service transporting our motorcycles to and from Las Vegas earlier this month. Your crew was just terrific. They were early with delivery and exactly on time with the pickup. They worked their tails off and were extremely friendly and cooperative with our customers. We are planning at least two, and possibly three, trips next year and will of course use TFX. Once we have dates established, we will contact you. Once again, our thanks for an outstanding job. TFX is the best! Cheers,