I work in the customer service field which means I am quite particular in service matters. Your company’s approach to customer service is beyond comparison. Jacqui is an absolute joy to deal with and Ian couldn’t have been more accommodating if he tried. I have already recommended you to a friend who want to purchase a bike as well and will definitely continue to highly recommend TFX (hopefully we can do business again in the near future!) Thank you so much for your polite, prompt and courteous service!!