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| Q.
How is my vehicle transported? |
Your vehicle will be transported in a fully
enclosed, air ride NASCAR style custom vehicle trailer with a
hydraulic Penske Tail Gate. All vehicles are lifted into the
trailer and are never ramp loaded. Our transporters are state
of the art with satellite GPS tracking and a cutting edge security
system. All trailers and tractors are company owned and maintained
and all drivers work directly for TFX International. Our
drivers are trained professionals and will take good care of
your vehicle whether it is a small economy car or a priceless
exotic. We are trained and equipped to handle any and all vehicle
transport scenarios.
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| Q.
Will my vehicle be driven? |
We
only need to drive your car on to our hydraulic
tailgate and into the trailer.
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| Q.
I need to move my vehicle from one US State to another, can TFX do
this for me? |
No, US
Immigration law prohibits TFX from picking
up and delivering the same vehicle inside the USA.
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| Q.
Is my vehicle insured during transit? |
TFX
International covers
each vehicle for the actual cash
value up to $250,000.00 CDN. Additional coverage is available
on request - please ask us for a quote.
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| Q.
Do I have to deliver/pick up my car at a terminal? |
TFX
International offers
door to door service.
Your vehicle can be picked up/delivered to your home
or office, (subject to accessibility and local laws). This
is part of our service, no extra charge is involved, please
be location specific when asking for a quote.
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| Q.
Can my vehicle be shipped by open carrier? |
No,
TFX only has fully enclosed hard side trailers with hydraulically
operated lift gate system.
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Q. How far in advance do I have to schedule
the transport of my vehicle? |
You should schedule your move as soon as possible to ensure
the timing meets your needs. Two to three weeks in advance is
ideal however we can work with shorter lead times.
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Q. How do I get a quote? |
To get a quote call our office at 1.888.415.3158 or fill
out an online request form.
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Q. My vehicle is very low and has special
modifications. Can you ship this kind of car? |
Yes. TFX uses a system of hydraulic tailgate
lift trailers which are specially designed to transport very low
vehicles. We do
not ramp load which causes damage to the undercarriage and spoilers.
Please advise us at the time of booking of any special requirements.
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| Q.
My vehicle does not run - are you still able to transport it? |
We can still transport your vehicle providing that the vehicle
steers, rolls and the car can be winched in a straight line. Please
let us know if the vehicle is inoperable when you request a quotation.
There will be an additional fee for this service.
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Q.
I am relocating from the US to Canada (or from Canada to the
US)
can you help me with the appropriate
paperwork? |
We
will be more than happy to advise you on the correct customs
procedures whether you're moving North or South of the border.
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| Q.
Do you guarantee pick up and/or delivery dates and times? |
We try our best to accommodate your schedule and the vast
majority of our shipments are delivered on time. However, due
to a variety of situations that may arise en route, (adverse
weather/road conditions, delays at the border and/or at another
pick up or delivery) we can't guarantee specific dates and times.
We do our best to minimize any inconvenience, however the safe
transport and delivery of your vehicle is our ultimate consideration.
If you require a date specific pickup or delivery this can be
accommodated.
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| Q.
Can I include personal items in my car? |
Yes, we allow approximately 100 LBS of personal belongings in
each vehicle. We would ask that you put all items in the trunk
space. You will have to provide us with a list of those items for
customs purposes. Please note that we fully insure your vehicle
while it is in our care however, personal items included
in the vehicle are placed there at the owners risk - they
are not covered by our insurance as we have no way of checking
what has been shipped in the vehicle. TFX does not accept
responsibility or liability for any articles left in your vehicle. We
do not recommend packing breakable or valuable items.
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| Q.
Do I have to be present when you pick up and/or deliver my vehicle? |
Yes,
we require either you or a previously designated agent to
sign the vehicle into our care and accept delivery at it's
destination.
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| Q.
Is there anything I should do to prepare my vehicle for transport? |
Please ensure that all items in the car are firmly secured.
When our driver arrives at the pick up point, he will ask you
to be present during a detailed inspection of your vehicle. In
order to assess the condition of your automobile we ask that
you wash the exterior just prior to pick up. If we are unable
to complete our survey due to dirt/snow/ice on the vehicle, you
will be asked to sign a waiver releasing us from any responsibility
for the condition at delivery. Secure any loose items in your
vehicle. Please make sure your vehicle has been properly winterized
and that the antifreeze is sufficiently rated to protect it from
the cold weather. We only require a ¼ tank of fuel for
shipping. Do not overfill your vehicle.
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Q. Do you offer storage? |
Yes. TFX has a secure heated warehouse located in
Etobicoke, Ontario minutes from Toronto's Pearson International Airport.
We offer both long and short term storage. Please contact the office
for rate information.
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| Q.
What forms of payment are accepted? |
We accept Wire Transfers, Bank Drafts, Cashiers cheques, Money
orders, Certified Funds or Cash. Full payment for all transport
charges, customs broker and/or bond fees must be received prior
to delivery of your vehicle. We can not accept personal or company
cheques. Contact the office for wire transfer instructions.
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| Q.
Do you have any references? |
Yes,
please contact our office, we will be pleased to supply them.
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