You know I recently attended a seminar on customer relationships, put on by a guy named Ron Morris, he wrote a book called “The Power of Wow.” The first question he asked the group was “how many companies that you have had dealings with on a personal or professional level have you walked away from and said ‘wow’ that service was unbelievable?” The only one company I could honestly say that about is West Jet… That is until I had my first dealings with TFX. Wally, all I can say about your organization is WOW! Your level of customer service and placing the customer first is off the charts. I just wanted to pass this note on to say thank you for being such a great organization to do business with. Keep up the good work. I truly enjoy dealing with companies like TFX.

KS

WHAT A SUCCESS! THANKS FOR YOUR HELP! Just a quick note to thank you for your assistance in transporting the Molson Indy Viper and CART Atlantic car for our inaugural appearance at the Canadian International Auto Show. As you know, they were well admired by the approximately 300,000 visitors to the CIAS this year. Jacqui, once again your staff went out of the way to squeeze our little move into your hectic schedule and to help us start our Viper.

CF and NF

I’m so satisfied with this car swap. Everything went just great. I couldn’t have done it better myself. I wanted to take a few more moments to express my thanks to you and your staff for the cooperation above and beyond the call of duty. It sure is worth the extra time I spend doing research for my special projects like this one, with TFX International. I have learned that it always pays to work with the best to get the task at hand done the right way, the first time around. For me and my wife, we wish to thank all of you at TFX, Jacqui, Kendra and Ray from the bottom of our hearts for helping us accomplish another one of our life dreams. A special word about Ray, he is a really great guy. He upholds the company’s values and professionalism with pride. You couldn’t have sent a nicer driver to work with. God Bless all of you.
Thanks again

G and FM

Let me just say thank you so much to Jacqui, Wally and everyone else at TFX that may have had some part in solving this dilemma for me. Your company went out of its way and ended up playing musical show cars for me. I wish I had of been there. I will not forget the trouble you all went through and the time you all took out of your day. You truly are running a one of a kind business with excellent customer service staff. You just can’t find that any more! Thank you once again and I hope you all have a wonderful day.
SF

Dear Jacqui,
I thought I would share this with you. It is a true “feather” in your hat.
Hi, the driver was very gentle with the cars. A matter of fact he is a old car lover and we got along very well. Putting the Buick on top was fun. The ground was snow and ice and the ramp was metal and slippery when the tires carried snow onto it. I drove the Buick onto the ramp and I sat in the car with the brakes on while he raised the ramp up to the top level. A little scary with snow on wheels against the shinny metal and vibration of the lift. I am not used to being lifted 15 feet in the air while at the wheel of a car. All went well, and I drove the car on into the trailer with the driver directing me. The enclosed trailer looked brand new and the driver put double the amount of straps to hold the cars in place than what he needed. They are very careful in handling the cars. That’s why it took four hours to get the cars loaded. It was very cold and windy and I do not know how he stayed out in the truck strapping them down. I had to go into the house to warm up 4 times. When we got done I had him come into the house to warm up and I made him lunch. We sat and talked cars for another hour before he left at 1pm. Talk to you soon.

D.

Thank you for the excellent service we received from your firm on our recent trip from Florida. Your employee Scott is a very fine example of a dedicated team player. He is cautious and thorough and neat. Looking forward to meeting you,

ET

With Thanks
Dear Jacqui, I would like to thank you for arranging quick and safe transportation of my Citroen from Cincinnati to Toronto. Once again, I counted myself among highly satisfied TFX customers.
Best regards,

HPJ.

Hello,
I would just like to thank you again for the great service you gave us with the Austin Healey. I will recommend you at any time and hope to do business in the future. Regards,

PD

Just wanted to let you know everything went well last night. The “girls” are home and Ian was just OUTSTANDING. We went and grabbed a bite to eat and we had a great chat. I don’t think things could have been any better. With respects to the so called “competition”, my friend was in shock. He couldn’t stop talking about “wow what a sleek operation, that truck was impressive, wow what a trailer, that’s the way to ship a car” and on and on. He actually asked me for one of your cards… funny I never even took one last time I was out there. Maybe if you could mail me out a few that would be great. Ian stepped up to the plate and provided your card to him. I bet you are going to get a call. Thank you again and we will be talking very soon.
Regards,

RC.

I just wanted to write and let you know what a valuable asset you have in the driver, Jim, who picked up my vehicle. He was very pleasant and personable. He and I had a heck of a time loading up my car but there wasn’t a single word of disparage said. I would also mention the lady who initially called me was also pleasant and courteous. I will more than likely have my car shipped back to the US and if/when I do I know who will be getting my business! You all evidently know what good service is and it is reflected in the two employees I dealt with.

Many thanks and deepest regards,

RC

I would like to thank you and your associates for the great service I received from your company. It was a pleasure dealing with you, as the task was somewhat unusual. Please pass on my thanks to your staff and to Ross the driver and his companion Jason.
TFX is a first class operation.
Once again, thanks for everything.

KP

I just wanted to say thank you again for all you and your company did in transporting my 1929 Roadster home for me. The gentleman who delivered it to Mississauga was just excellent. Very friendly, helpful and professional. I can’t say enough about his service and abilities. You could tell he really appreciates vehicles and loves what he does. He had high praises for you and your company. It makes the end consumer, myself, feel very reassured knowing an employee is happy with his job and employer. You know what they say a happy employee is a good employee.
Please tell him thank you again.

Thank you and your team for the safe and prompt delivery of my vehicle this past week. I found your staff to be both professional and courteous and, equally as important, they took the stress out of the pick up and delivery. That was important to me.
You provide an excellent service at a reasonable cost and that is key for someone like me. Keep up the good work.
Sincerely,

RD.

www.canadianbiker.com/features/people/wco178.html
“From Frisco we made a bee-line to LA and left our bikes at a warehouse in Gardena where the trucking company, TFX International, would pick them up on their next run. So we unpacked the bikes, had a couple of cold Budweisers from our traveling cooler and waited for the truck. Although transportation was a little pricey, the transport was flawless. At the beginning of the trip, they picked the bikes up at our communal garage and brought them back, six days after we returned. No crating and uncrating, no forklifts, no finding a drop-off and pick-up point, no fuss, no muss.”

BY PC

Just wanted to drop you a note and thank you for the outstanding service transporting our motorcycles to and from Las Vegas earlier this month. Your crew was just terrific. They were early with delivery and exactly on time with the pickup. They worked their tails off and were extremely friendly and cooperative with our customers. We are planning at least two, and possibly three, trips next year and will of course use TFX. Once we have dates established we will contact you. Once again our thanks for an outstanding job. TFX is the best!
Cheers,

PJ

I want to thank you for all your care and attention in the arrangements for shipping my Morgan. Your attention to detail was indeed exceptional, and I came away feeling very thankful that I had selected your company and had the good fortune to deal with you.

Ian is a very courteous, efficient and careful man, and the loading of the car was done with professionalism and in a manner that was totally reassuring.

It has been a great pleasure to have dealt with you and I am most grateful for the exceptional service I received.

MM

Just wanted to express my appreciation for working with you all again to get my little ol '31 here.
Sorry about runaround last minute, certainly wasn't intentional, you got the car to me quicker than you said you would…..
You and Darlene both worked late that night talking to me to get 'er done'.
Love working with all you folks, office staff to drivers, drivers are amazing in their care of vehicles, Wayne who picked up my car in Jersey received exceptional compliments from my vendor,  and I feel like I can walk into your office completely comfortable after only 2 transactions.

PN

Hey Chrstine i just wanted to thank you and everyone for all the help and thanks for always helping me out with all my random questions! i will let any Canadian importer about you guys i couldn't have done it without you.

Q

You guys are all pros in this business...Walter was an absolute professional yesterday dropping off the vehicle in an Alberta snow storm!!

I really appreciated your expertise and I would make a great third party reference for your company, should you need it.

Thxs again,
M

Man, I am really sorry I haven't touched based with you but I just wanted to say what a great job your company did with my car.  I have told everyone who needs a car shipped to give you a call.
Hope all is well and again, what a great job you guys did with getting my car from Toronto to Calgary.  It really surpassed my expectations.

Cheers Adam,

I just wanted to touch base and let you know the Ferrari is being loaded on the truck as I type.  Thank you again for all of your assistance.  We are definitely going to keep your information on file for future use.  You guys have been great!

Thank you,

SS
Warranty Manager

I would like to take a moment to thank you in transporting my car over from the U.S..
I know dealing with the seller was not easy, the car is here in excellent condition. Your driver Raymond very polite as everybody else is. Just a super group of people. I would never think to phone anyone else for transportation other than TFX International.

Thank you
Sincerely,

ST

Hello,
I want to thank you all for your efforts in getting the car to me in Victoria.  It was very hectic at moments and I want to thank you for all the patience and perseverance required.  My mother was very thrilled and all went well. 

M.

Just wanted to say “thank you” to TFX and the driver who picked up my car. Also a BIG thank you to Rodney who delivered the vehicle. We had quite a celebration going and he was patient with us while I waited for my father to arrive to watch. He never rushed us and had an excellent sense of humour with us. This meant a lot to my family. My car arrived in excellent condition. I appreciate all the efforts of your company and will pass your company’s name along for anyone looking for transport!
Cheers and hope to do business again with your company some time.

Cheers,

A.

Just wanted to thank you for your service. It was all very painless - you guys were great.
 

Thanks,

K.

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