I would like to thank you and your staff for getting my vehicle transported from the US very easily. My wife and I had a couple of questions during this process which were answered very professionally. I would recommend TFX to anybody for vehicle transportation. Customer service is excellent. Keep up the good work.~JC
WHAT A SUCCESS! THANKS FOR YOUR HELP! Just a quick note to thank you for your assistance in transporting the Molson Indy Viper and CART Atlantic car for our inaugural appearance at the Canadian International Auto Show. As you know, they were well admired by the approximately 300,000 visitors to the CIAS this year. Jacqui, once again your staff went out of the way to squeeze our little move into your hectic schedule and to help us start our Viper.~CF AND NF
To Wally and all the staff at TFX International,
You know I recently attended a seminar on customer relationships, put on by a guy named Ron Morris, he wrote a book called “The Power of Wow.” The first question he asked the group was “how many companies that you have had dealings with on a personal or professional level have you walked away from and said ‘wow’ that service was unbelievable?” The only one company I could honestly say that about is West Jet… That is until I had my first dealings with TFX. Wally, all I can say about your organization is WOW! Your level of customer service and placing the customer first is off the charts. I just wanted to pass this note on to say thank you for being such a great organization to do business with. Keep up the good work. I truly enjoy dealing with companies like TFX.~KS
I’m so satisfied with this car swap. Everything went just great. I couldn’t have done it better myself. I wanted to take a few more moments to express my thanks to you and your staff for the cooperation above and beyond the call of duty. It sure is worth the extra time I spend doing research for my special projects like this one, with TFX International. I have learned that it always pays to work with the best to get the task at hand done the right way, the first time around. For me and my wife, we wish to thank all of you at TFX, Jacqui, Kendra and Ray from the bottom of our hearts for helping us accomplish another one of our life dreams. A special word about Ray, he is a really great guy. He upholds the company’s values and professionalism with pride. You couldn’t have sent a nicer driver to work with. God Bless all of you.~G AND FM.
Let me just say thank you so much to Jacqui, Wally and everyone else at TFX that may have had some part in solving this dilemma for me. Your company went out of its way and ended up playing musical show cars for me. I wish I had of been there. I will not forget the trouble you all went through and the time you all took out of your day. You truly are running a one of a kind business with excellent customer service staff. You just can’t find that any more! Thank you once again and I hope you all have a wonderful day~SF.
Was sitting in Tim Horton’s having coffee after Church when my son called my wife’s cell phone that Ian would be along in 30 minutes. Fastest I ever drank my coffee. Biggest darn truck I ever saw too. Was nice to meet Ian, very friendly and very professional, an excellent customer relations person for TFX. Truck was empty except my ‘baby’ and somebody’s lime green 1960’s GTO. All the neighbors came out, expecting some kind of fancy car. Boy were they surprised. What is that!! They left shaking their collective heads. Fits in the garage with plenty to spare. Car is actually in great shape for restoration, I am very pleased. Just wanted to thank you for the excellent service and communications, starting with Jacqui’s original response to my request and the chit chat in between. If one or other of you are ever in my area with a little free time, please feel free to call us and we’ll have you over for coffee/dessert at the minimum and you can see my baby!~T.
Hi Adam, I would like to thank you and your staff for getting my vehicle transported from the US very easily. My wife and I had a couple of questions during this process which were answered very professionally. I would recommend TFX to anybody for vehicle transportation. Customer service is excellent. Keep up the good work.~JC.
I thought I would share this with you. It is a true “feather” in your hat.
Hi, the driver was very gentle with the cars. A matter of fact he is a old car lover and we got along very well. Putting the Buick on top was fun. The ground was snow and ice and the ramp was metal and slippery when the tires carried snow onto it. I drove the Buick onto the ramp and I sat in the car with the brakes on while he raised the ramp up to the top level. A little scary with snow on wheels against the shinny metal and vibration of the lift. I am not used to being lifted 15 feet in the air while at the wheel of a car. All went well, and I drove the car on into the trailer with the driver directing me. The enclosed trailer looked brand new and the driver put double the amount of straps to hold the cars in place than what he needed. They are very careful in handling the cars. That’s why it took four hours to get the cars loaded. It was very cold and windy and I do not know how he stayed out in the truck strapping them down. I had to go into the house to warm up 4 times. When we got done I had him come into the house to warm up and I made him lunch. We sat and talked cars for another hour before he left at 1pm. Talk to you soon.